Shipping policy
Shipping Policy
This Shipping Policy applies to all orders placed on froyanaturals.com and forms part of our Terms of Service.
ORDER PROCESSING TIME
Orders are processed within 1-2 business days of purchase. Orders placed on weekends or public holidays will be processed on the next business day. Processing time is separate from shipping/transit time.
ESTIMATED DELIVERY TIMES
Once your order has shipped, estimated delivery times by region are as follows:
United States, Canada & Mexico
Shipped from our warehouse in Florida, USA.
Estimated delivery: 3-5 business days
Free shipping on orders over $40 USD
European Union & Switzerland
Shipped from our warehouse in the Netherlands.
Estimated delivery: 2-7 business days
Shipping cost: $10-22 USD, calculated at checkout
United Kingdom
Shipped from our warehouse in the United Kingdom.
Estimated delivery: 3-7 business days
Shipping cost calculated at checkout
Australia
Shipped from our warehouse in Sydney, Australia.
Estimated delivery: 3-7 business days
Shipping cost calculated at checkout
All other regions
Estimated delivery: 7-18 business days
Shipping cost calculated at checkout
Delivery estimates are provided in good faith and are not guaranteed. Actual delivery times may vary due to carrier delays, customs processing, weather, or other factors beyond our control.
SHIPPING COSTS
Shipping costs are calculated automatically at checkout based on your delivery address and order total, unless your order qualifies for free shipping as described above.
ORDER TRACKING
Once your order ships, you will receive a shipping confirmation email containing a tracking number. Please allow up to 48 hours for tracking information to update after you receive this email.
CUSTOMS, DUTIES, AND IMPORT TAXES
For international orders, your order may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We have no control over these fees and cannot predict their amount. Please check with your local customs office for more information before placing your order.
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate at checkout. Froya Naturals is not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us as undeliverable due to an incorrect or incomplete address, additional shipping charges will apply to reship the order.
SHIPPING DELAYS
We are not responsible for shipping delays caused by the shipping carrier, customs authorities, severe weather, natural disasters, or other events beyond our reasonable control. If your order is significantly delayed, please contact us and we will do our best to assist you in tracking down your package.
LOST OR STOLEN PACKAGES
If tracking information shows that your package was delivered but you have not received it, please contact us at support@froyanaturals.com within 7 days so we can investigate with the shipping carrier. Froya Naturals is not responsible for packages confirmed as delivered by the carrier that are lost or stolen after delivery, but we will make reasonable efforts to assist you.
MULTIPLE SHIPMENTS
Orders containing multiple items may be shipped separately from different fulfillment centers. If this applies to your order, you will receive separate tracking information for each shipment.
CONTACT US
Questions about shipping? Email us at support@froyanaturals.com.