Privacy policy

Privacy Policy

This Privacy Policy describes how Froya Naturals LLC ("Froya Naturals," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit or make a purchase from froyanaturals.com (the "Site").

INFORMATION WE COLLECT
Information you provide to us:
When you place an order, create an account, sign up for our newsletter, or contact customer support, we may collect your name, shipping and billing address, email address, phone number, and payment information (processed securely through our payment providers, including Shopify Payments).

Information collected automatically:
When you visit our Site, we automatically collect certain technical data, including your IP address, browser type, device information, pages viewed, and browsing behavior, through cookies and similar tracking technologies.

HOW WE USE YOUR INFORMATION
We use your information to:
- Process, fulfill, and manage your orders and payments
- Communicate with you about your order, including confirmations and shipping updates
- Provide customer support and respond to your inquiries
- Operate, maintain, and improve our Site and product offerings
- Send you marketing communications, where you have opted in, which you may unsubscribe from at any time
- Detect and prevent fraud, abuse, and security incidents
- Comply with our legal obligations

HOW WE SHARE YOUR INFORMATION
We do not sell your personal information for money. We share your information only with trusted third parties who help us operate our business, including:
- Shopify Inc. and Shopify Payments, which power our online store and process payments
- Shipping and fulfillment carriers, to deliver your order
- Email and marketing service providers, to send communications you've opted into
- Analytics providers, to help us understand how our Site is used

We may also disclose your information if required to do so by law, or to protect the rights, property, or safety of Froya Naturals, our customers, or others.

COOKIES AND TRACKING TECHNOLOGIES
Our Site uses cookies and similar technologies to keep you signed in, remember items in your cart, understand how visitors use our Site, and, where applicable, show you relevant advertising. You can manage or disable cookies at any time through your browser settings. Disabling cookies may affect certain features of the Site.

DATA RETENTION
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, provide our services, comply with our legal and tax obligations, resolve disputes, and enforce our agreements.

DATA SECURITY
We use commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

INTERNATIONAL DATA TRANSFERS
Your information may be processed and stored in the United States or other countries where our service providers operate. By using our Site, you consent to the transfer of your information to these locations.

YOUR PRIVACY RIGHTS

Residents of the United States (including California):
Depending on your state of residence, you may have the right to know what personal information we collect about you, request deletion of your personal information, correct inaccurate personal information, and opt out of the sale or sharing of your personal information (we do not sell personal information for money, and do not knowingly share personal information for cross-context behavioral advertising without a legal basis to do so). To exercise these rights, contact us at support@froyanaturals.com. We will not discriminate against you for exercising your privacy rights.

Residents of the European Union, United Kingdom, and Switzerland:
You have the right to access, correct, or delete your personal information, object to or restrict certain processing, request portability of your data, and withdraw consent at any time where processing is based on consent. You also have the right to lodge a complaint with your local data protection supervisory authority. To exercise these rights, contact us at support@froyanaturals.com.

CHILDREN'S PRIVACY
Our Site is not directed to children under 16 years of age, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

THIRD-PARTY LINKS
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any information.

CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page, and your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

CONTACT US
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, contact us at support@froyanaturals.com.